FAQ | Arizen

Frequently Asked Questions (FAQ)

Where is Arizen based?

Arizen is proudly based in Chandler, Arizona, USA.
How can I contact customer service?

The best way to reach us is by email at [Your Contact Email]. We aim to respond to all inquiries within 24-48 business hours.
Where can I learn more about Arizen's mission and values?

Visit our "About Us" page for a deeper look at our mission, values, and commitment to holistic wellness and sustainability.
What types of products does Arizen offer?

Arizen offers a holistic range of wellness products across five sub-brands: Elania (Shanti): Calming aromatherapy, teas, and bath products for peace and relaxation. Ignia (Shakti): Energizing supplements, aromatherapy, and teas to boost vitality and focus. Indria (Sukha): Luxurious skincare, body care, and hair care for beauty and self-pampering. Vitalia (Swasthya): Herbal supplements, teas, and superfood powders for overall health and well-being. Claria (Swadharma): Mindfulness journals, tools, and home decor for self-discovery and inner peace.
Are your products all-natural and safe for sensitive skin?

We prioritize all-natural ingredients derived from plants and botanicals. While our products are formulated to be gentle, we always recommend patch-testing new products on a small area of skin before full use. If you have extremely sensitive skin or allergies, please consult with your healthcare provider before using any new products.
Where do you ship to?

We currently ship within the contiguous United States.
What are your shipping costs and options?

We offer free Standard Shipping on orders over $50. Shipping costs are calculated at checkout for orders below $50.
How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's website where you can track your package.
What is your return policy?

You have 30 days from the date of purchase to request a refund. Most items must be unused and in their original packaging. Due to hygiene reasons, the following are non-refundable unless damaged or defective: [List your restricted items]. Original shipping costs are non-refundable. For full details, please see our Return & Refund Policy
How do I initiate a return or exchange?

Contact our customer service at [Your Contact Email] to request a return. We'll provide instructions and a return shipping label if applicable. We currently do not offer direct exchanges.